How Cantiro’s Client Care Team Supports Your Home Buying Process

What is a Client Care Team?

 Our Client Care Team plays a vital role in your home buying customer journey—acting as both advocate and guide through every step. They help educate you about your new home, its systems, and your home warranty, ensuring you’re prepared well before and long after taking possession of your new home.

Today, we’d like to teach you about how our Client Care Team will oversee your home buying experience. 

The History of Cantiro’s Client Care Team

Origins and Evolution: the Client Care Team has been an integral part of Cantiro since our Beaverbrook and Dolce Vita days. Our founders knew that the new home purchase process should focus not only on construction but also on care, trust, and transparency. Over the years, the team has become more involved in the entire home buying process, from initial post-purchase contact to pre-possession support.

The Cantiro Difference

Ongoing Education for Confident Homeownership: even after home possession, the Client Care Team continues to educate you about home maintenance and new home warranty. They do this by answering questions on how to perform basic home maintenance such as changing your furnace filters. Thereby giving you a friendly face to turn to whenever you need assistance. 

In-House Team for Consistent Quality: unlike many builders who outsource their warranty work to third-party companies, Cantiro’s Client Care Team is entirely in-house. They provide communication to and from our other departments on your behalf – such as sales, estimating, drafting, and construction. This allows us to answer questions directly and maintain the quality and consistency of your home-building experience.

The Role of the Client Care Team

Early Involvement in Your Home Buying Journey: unlike typical builders who involve their client care teams only after possession, Cantiro integrates Client Care Liaisons early in the process – before the foundation of your home has even been dug. After you complete your purchase agreement, your Client Care Liaison will be in touch with you to schedule a meeting. Comprehensive Support Throughout the Process: the Client Care Team is involved at various stages, including home start meetings, rough-in walkthroughs, cabinet walkthroughs, and pre-occupancy inspections. This comprehensive support helps you understand the construction process and timeline and ensures that your expectations are met. Also, the Client Care Team will happily supply you with photo updates of your home during this time as well.

Building Strong Relationships with Clients

Personalized Interaction with Your Liaison: If we were to think of your home buying experience as a train moving along a track, then your Client Care Liaison is the conductor. They make sure that things move along the tracks at the correct pace, stopping at every station (our other departments) when, and as, it should. Each member of our Client Care Team is passionately committed to excellence.

Educational Approach to Empowerment: Cantiro’s Client Care Team places a strong emphasis on education. By providing detailed explanations and tutorials on your home’s features and complete home maintenance requirements, we empower you to confidently take on the responsibilities of homeownership. This enables you to potentially prevent issues before they arise.

Conclusion

Cantiro’s Client Care Team provides exceptional support and education throughout your home buying process: they ensure that you receive consistent communication, timely updates, and access to education. If you’re considering a Cantiro home, rest assured that our Client Care Team will be there to support you every step of the way.

Ready to experience the Cantiro difference? Book an appointment with us today!